We are excited for you to enjoy our fresh omega-3 products! Before you place your order, please familiarize yourself with these Order Policies:
Subscription Cancellation & Changes
If you purchase a subscription product, you will continue to receive the product and be automatically billed for it at the shipping interval you have selected. You may cancel, postpone or adjust your subscription at any point as long as you notify us 3 business days before your order is scheduled to bill. We will send you a reminder email 5 – 6 days in advance of your upcoming billing date as a courtesy; however, we cannot be held accountable if this reminder email is not read or received by you. Your upcoming billing date can be confirmed at any time by logging into your account or by contacting us.
If you need to cancel your subscription, alter the shipping date, or change your address, please contact us via phone or email to make a change. If you notify us after your order has billed, your order will already have been processed and prepared for shipping, and we will only be able to modify your subscription as part of the next subscription billing cycle.
All Omega3 Innovations products are fresh foods and are therefore not eligible for refunds or exchanges, except in the case of a defective or damaged product. If you receive a defective shipment (for example: boxes that are crushed or leaky bottles), please contact us within 30 days of receiving your order to arrange an exchange or a refund. Refunds will be issued to the original method of payment. If the original method of payment is not available, we will issue a credit to your customer account that is redeemable on any future purchase.
If you receive a damaged product, we may request a photograph. In some instances, we may also ask customers to return unsatisfactory items so we can learn more about what went wrong and solve the problem. If that is the case, we will send you mailing labels to affix to your package, making returns as simple and as painless as possible.
We take pride in providing you with the best quality products and ingredients. If you have questions or concerns about our products, please give us a call at 866.414.0188 or contact our customer service team at firstname.lastname@example.org.