We are excited for you to enjoy our omega-3 products! Before you place your order, please familiarize yourself with our Order Policies:
For customers who enjoy our products on a regular basis, we offer great subscription savings with no charge for membership! Here is how the subscription program works:
Maintaining An Active Subscription
When you sign up for a subscription, you’ll receive our products at a discounted rate, automatically shipped at your chosen frequency. We offer shipping intervals ranging from every 2 – 11 weeks for the following:
• 3 bottles of Omega Cure
• 4 boxes of Omega Restore / Omega Cure Extra Strength
• 9 boxes of Omega Restore / Omega Cure Extra Strength
Omega Cure, Omega Cure Extra Strength, and Omega Restore are most effective when taken daily on an ongoing basis. To that end, in order to maintain an active subscription and continue to qualify for the subscription discount, you must receive at least 3 subscription orders within a 12 month period.
Canceling Your Subscription
The subscription program is designed to be flexible!
You can cancel, hold, reschedule, or otherwise modify your subscription at any point as long as you notify us at least 1 business day prior to your order billing.
If you want to make changes to your subscription, please email us at email@example.com or call 941.485.4400.
If you purchase a subscription product, you will continue to receive the product and be automatically billed for it at the shipping interval you have selected. We will send you a reminder email 5 – 6 days in advance of your subscription order processing as a courtesy; however, we cannot be held accountable if this reminder email is not read or received by you.
Your next subscription billing date can be confirmed at any time by logging into your account or by contacting us.
After an order has been processed, it becomes both costly and time consuming for our team to void it. For this reason, if you wish to cancel a subscription or one-time order after it has already processed but not yet shipped, we will refund your order with a 20% late cancellation fee. This late cancellation fee is in place to cover the associated processing and handling expenses. The 20% fee will be deducted from the order total when we refund the money to your credit card.
Please note that if your order has already shipped, we will not be able to make any changes at that point, and you will be responsible for the full charge of the order.
Delaying Shipment After Your Order Has Processed
If you would like us to hold your order after it has processed but not yet shipped, please email or call us with your requested ship date. We will hold the funds as credit and apply them to the order shipping on the new date.
If your order has already left our facility, please note that we cannot make any further adjustments to the order at that point.
All Omega3 Innovations products qualify as fresh foods. Therefore, they are not eligible for refunds or exchanges, except in the case of a defective or damaged product. If you receive a defective or damaged shipment, please contact us within 15 days of receiving your order to arrange a new shipment.
If you receive a defective or damaged product, we may request a photograph. In some instances, we may also ask customers to return unsatisfactory items so we can learn more about what went wrong and solve the problem.
Please do not return items without prior authorization.